In case you were wondering...
PRODUCTS
WHICH SKIN TYPES ARE RHODE PRODUCTS SUITABLE FOR?
All rhode products are developed in partnership with dermatologists and chemists. They are formulated and suitable for all skin types 🙂 Full ingredient lists are available on each product page and for any concerns, we recommend conducting a patch test or sharing our ingredient list with your healthcare provider before usage.
ARE RHODE SKINCARE PRODUCTS VEGAN OR CRUELTY-FREE?
Yes. All rhode products are vegan, cruelty-free, and certified by Leaping Bunny & PETA.
ARE RHODE SKINCARE PRODUCTS NUT-FREE?
Some of our products contain nut and seed oils and we work to fully convey this ingredient information through the ingredient list on our packaging and our website in accordance with applicable federal, state and local regulations. Additionally, our products are manufactured in a facility that also processes products that contain nuts, so there is a possibility of cross-contamination (including tree nuts).
Common nut, seed and other allergens like coconut are listed below by product. However, you are advised to review the full ingredient listings for each product before purchase and use, which can be found on our website by using the links below.
Peptide Lip Treatment
- butyrospermum parkii (shea) butter
- orbignya oleifera seed oil (babassu oil)
- theobroma grandiflorum seed butter (cupuaçu butter)
- butyrospermum parkii (shea) butter
- orbignya oleifera seed oil (babassu oil)
- theobroma grandiflorum seed butter (cupuaçu butter)
- trigonella foenum-graecum seed extract (fenugreek extract)
- butyrospermum parkii (shea) butter
- astrocaryum murumuru seed butter
- sclerocarya birrea seed oil (marula oil)
- coconut alkanes (derived from coconut)
- coconut alkanes (derived from coconut)
If you have any questions, contact us.
ARE ALL RHODE SKINCARE PRODUCTS FRAGRANCE-FREE?
Yes, all rhode skincare products are available without fragrance.
ARE RHODE SKINCARE PRODUCTS PREGNANCY SAFE?
Though nothing in our formula has been identified as unsafe for pregnant or breastfeeding persons, we recommend sharing our ingredient list with your healthcare providers for review before using.
ARE RHODE SKINCARE PRODUCTS CLEAN?
Rhode products are formulated with high global standards. Though we are direct-to-consumer, our ingredient lists are in line with the clean standards specified by third-party retailers such as Sephora and ULTA.
WHAT IF A RHODE PRODUCT DOESN'T WORK FOR ME?
Contact us (please include your order number) within 30 days of receiving your order, and we’ll help you out ASAP with any returns and additional questions.
To return an order placed with Sephora or MECCA, please reach out to the retailer directly for further support.
CAN I TRUST RHODE PRODUCTS FROM THIRD-PARTY WEBSITES?
Our only sales channels are rhodeskin.com, our verified Instagram Shop and Tiktok Shop, as well as Sephora (US, Canada, UK) and MECCA (Australia, New Zealand). If you purchase rhode products from any other source, we cannot guarantee that you’re buying genuine products or vouch for their authenticity, quality, or condition. These products may not meet our standards—and in some cases, may be counterfeit.
DO YOU OFFER A RECYCLING PROGRAM OR INCENTIVE?
Yes—you can ship back at least 3 empty products if you’d like us to recycle them for you. Contact us for a complimentary shipping label.
SHIPPING
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
We process and ship orders M-F, excluding holidays. Orders generally take 1-3 business days to ship, including orders marked for express delivery. During times of high volume, orders may take up to 4-5 business days to ship. The estimated processing times will be displayed at checkout when you select your shipping method.
You’ll get a notification and tracking number via email when a tracking number has been created. It may take a few hours for tracking to show updates after a label has been created, depending on the carrier.
On average, USA orders are delivered within 3-4 business days (not including processing time), sometimes sooner. Delivery times to Alaska, Hawaii, US Territories, and APO/FPO may take 5-7 business days.
Orders to Canada generally arrive within 5-9 business days (not including processing time) for most provinces but can take longer depending on the province. Please review our Canada-specific shipping FAQ for estimated transit times in each province.
Orders to the United Kingdom generally arrive within 1-3 business days (not including processing time) for most countries but can take longer depending on the country. Please review our UK-specific shipping FAQ for estimated transit times for each country. While most orders will ship out of the UK, select products may ship from our US facilities which will generally arrive in 5-7 business days. Please review transit time estimates which will be displayed at checkout.
Orders to Europe generally arrive within 5-10 business days (not including processing time) for most countries but can take longer depending on the country. Please review our EU-specific shipping FAQ for estimated transit times for each country. While most orders will ship out of The Netherlands or the UK, select products may ship from our US facilities which will generally arrive in 10-15 business days. Please review transit time estimates which will be displayed at checkout.
Orders to Australia and New Zealand generally arrive within 6-12 business days (not including processing time) for most regions but can take longer depending on the region. Please review our Australia + New Zealand-specific shipping FAQ for estimated transit times in each province.
Orders to Mexico generally arrive within 10-15 business days (not including order + customs processing time) for most states but can take longer depending on the state. Please review our Mexico-specific shipping FAQ for more details.
We are not responsible for any delays with carrier transit times.
HOW MUCH IS SHIPPING?
Please review the below table for details on shipping costs and free shipping qualifications for each country/region:
| Country/Region | Shipping Cost | Free Shipping |
| USA – Contiguous | $6.95 USD | Orders over $45 USD |
| USA – Alaska, Hawaii, US Territories, and APO/FPO | $13.95 USD | Shipping charge required |
| Canada | $11.00 CAD | Orders over $110 CAD |
| Mexico | $300.00 MXN | Orders over $1,500 MXN |
| United Kingdom | £7.00 | Orders over £45 |
| Austria, Belgium, Bulgaria, Croatia, France, Germany, Ireland, Italy, The Netherlands, Portugal, Spain | €10,00 | Orders over €70 |
| Czech Republic | 200,00 Kč | Orders over 2.000 Kč |
| Finland, Greece | €14,00 | Orders over €70 |
| Denmark | 75,00 kr | Orders over 530 kr |
| Poland | 45,00 zł | Orders over 300 zł |
| Romania | 40,00 lei | Orders over 400 lei |
| Sweden | 115.00 kr | Orders over 800 kr |
| Switzerland | 10.00 CHF | Orders over 70 CHF |
| Australia | $18.00 AUD | Orders over $120 AUD |
| New Zealand | $36.00 NZD | Orders over $140 NZD |
WHERE DO YOU SHIP?
We currently ship to all 50 states in the United States, US Territories, and APO/FPO. We also ship to Canada, Mexico, Australia, New Zealand, the United Kingdom, and select European countries (Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Ireland, Italy, The Netherlands, Poland, Portugal, Romania, Spain, Sweden, and Switzerland).
DO YOU SHIP TO CANADA?
Yes! We offer shipping to all provinces and territories in Canada. Standard Shipping arrives on average within 5-9 business days (not including processing time) and costs CA$11 on all orders under CA$110. We offer free shipping on orders to Canada over CA$110.
Below is a list of average transit times by province for standard shipping. Please note that these do not include processing times, which take 1-3 business days, or 4-5 business days in times of high order volume.
Ontario – 5-6 Business Days
Quebec – 6-7 Business Days
Nova Scotia – 7-8 Business Days
British Columbia – 8-9 Business Days
Manitoba – 7-8 Business Days
Alberta – 8-9 Business Days
Prince Edward Island – 7-8 Business Days
New Brunswick – 7-8 Business Days
Saskatchewan – 8-9 Business Days
Newfoundland and Labrador – 10-11 Business Days
Nunavut – 12-13 Business Days
Northwest Territories – 10-11 Business Days
Yukon – 10-11 Business Days
DO YOU SHIP TO MEXICO?
Yes! We offer shipping to all states in Mexico. Standard Shipping for Mexico arrives on average within 10-15 business days (not including order + customs processing times) and costs $300 MXN on all orders under $1,500 MXN. We offer free shipping on orders to Mexico over $1,500 MXN.
Please note that transit times do not include the following:
Order processing: 1-3 business days, or 4-5 business days in times of high order volume.
Customs processing: 2-5 business days
We are not responsible for any delays with customs processing or carrier transit times.
DO YOU SHIP TO AUSTRALIA + NEW ZEALAND?
Yes! We offer shipping to all states and territories in Australia as well as all regions in New Zealand. Standard Shipping for Australia arrives on average within 6-12 business days (not including processing time) and costs $18 AUD on all orders under $120 AUD. We offer free shipping on orders to Australia over $120 AUD.
Below is a list of average transit times by state/territory in Australia for standard shipping. Please note that these do not include processing times, which take 1-3 business days, or 4-5 business days in times of high order volume.
New South Wales – 6-12 Business Days
Victoria – 6-10 Business Days
Queensland – 8-11 Business Days
South Australia – 8-11 Business Days
Western Australia – 6-10 Business Days
Tasmania – 11-13 Business Days
Australian Capital Territory – 8-11 Business Days
Northern Territory – 11-13 Business Days
Standard Shipping for New Zealand arrives on average within 6-12 business days (not including processing time) and costs $36 NZD on all orders under $140 NZD. We offer free shipping on orders to New Zealand over $140 NZD.
DO YOU SHIP TO THE UNITED KINGDOM?
Yes! We offer shipping to all countries in the United Kingdom. Standard Shipping arrives on average within 1-3 business days (not including processing time) and costs £7 on all orders under £45. We offer free shipping on orders to the UK over £45.
Below is a list of average transit times by country for standard shipping. Please note that these do not include processing times, which take 1-3 business days, or 4-5 business days in times of high order volume. Expect delays during bank holidays.
England – 1-2 Business Days
Scotland – 2-3 Business Days
Wales – 2-3 Business Days
Northern Ireland – 2-3 Business Days
*Please note: while most orders will ship out of the UK, select products may ship from our US facilities which will generally arrive in 5-7 business days after fulfilling. Please review transit time estimates which will be displayed at checkout.
DO YOU SHIP TO EUROPE?
Yes! We offer shipping to the following European countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Ireland, Italy, The Netherlands, Poland, Portugal, Romania, Spain, Sweden, and Switzerland.
Standard Shipping to Europe arrives within 5-10 business days after fulfilling (not including processing time). See below for shipping costs, free shipping details, and average transit times by country. Please note that these do not include processing times, which take 1-3 business days, or 4-5 business days in times of high order volume.
*Please note: while most orders will ship out of The Netherlands or the UK, select products may ship from our US facilities which will generally arrive in 10-15 business days after fulfilling. Please review transit time estimates which will be displayed at checkout.
| Country/Region | Shipping Cost | Free Shipping | Average Transit Time |
| Austria | €10,00 | Orders over €70 | 5-9 Business Days |
| Belgium | €10,00 | Orders over €70 | 3-7 Business Days |
| Bulgaria | €10,00 | Orders over €70 | 6-10 Business Days |
| Croatia | €10,00 | Orders over €70 | 6-10 Business Days |
| Czech Republic | 200,00 Kč | Orders over 2.000 Kč | 3-7 Business Days |
| Denmark | 75,00 kr | Orders over 530 kr | 5-9 Business Days |
| Finland | €14,00 | Orders over €70 | 6-10 Business Days |
| France | €10,00 | Orders over €70 | 5-9 Business Days |
| Germany | €10,00 | Orders over €70 | 5-9 Business Days |
| Greece | €14,00 | Orders over €70 | 8-12 Business Days |
| Ireland | €10,00 | Orders over €70 | 6-10 Business Days |
| Italy | €10,00 | Orders over €70 | 6-10 Business Days |
| The Netherlands | €10,00 | Orders over €70 | 3-7 Business Days |
| Poland | 45,00 zł | Orders over 300 zł | 6-10 Business Days |
| Portugal | €10,00 | Orders over €70 | 5-9 Business Days |
| Romania | 40,00 lei | Orders over 400 lei | 5-9 Business Days |
| Spain | €10,00 | Orders over €70 | 6-10 Business Days |
| Sweden | 115.00 kr | Orders over 800 kr | 5-9 Business Days |
| Switzerland | 10.00 CHF | Orders over 70 CHF | 5-9 Business Days |
DO I NEED TO PAY FOR DUTIES OR TAXES?
For Canada, duties are covered in the cost of your shipment—you will not need to pay duties or clearance on any shipments to Canada. Tax is added separately at checkout.
For the United Kingdom and Europe, both duties and VAT are covered in the cost of your shipment—you will not need to pay duties or clearance on any shipments to the UK or Europe.
For Australia and New Zealand, both duties and GST are included in the cost of your shipment—you will not need to pay duties or clearance on any shipments to Australia and New Zealand.
For Mexico, both duties and VAT are included in the cost of your shipment—you will not need to pay duties or clearance on any shipments to Mexico.
DO YOU SHIP INTERNATIONALLY?
We currently ship to the following countries: United States, Canada, Mexico, Australia, New Zealand, the United Kingdom, and select European countries (Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Ireland, Italy, The Netherlands, Poland, Portugal, Romania, Spain, Sweden, and Switzerland).
We’re aiming to be available in additional countries in the future! Sign up for our mailing list at the bottom of our website to be notified when shipping to your country becomes available.
Please note: We do not support the use of freight forwarders. If you choose to place an order using a freight forwarder or third party international shipping service for packages to arrive to a country where we currently do not ship, we cannot guarantee any goods in your order will arrive properly, on time, or without potential damage. Additionally, we cannot accept returns or offer refunds for any items delivering to a freight forwarder or shipment locations other than our approved list of destinations.
WHERE CAN I BUY RHODE IN PERSON?
Within the US, Canada, and UK, rhode is available in all free-standing Sephora locations and on Sephora.com. Product availability varies by store, so please reach out to your local Sephora for assistance.
Within Australia and New Zealand, rhode is also available in select free-standing MECCA locations and on MECCA.com. Product availability varies by store, so please reach out to your local Mecca store for assistance.
Starting September 2026, rhode is coming to Sephora in Belgium, Bulgaria, Croatia, Czech Republic, Denmark, France, Germany, Greece, Italy, Luxembourg, Monaco, Poland, Portugal, Romania, Serbia, Spain (including Canary Islands), Sweden, Switzerland, and Turkey.
For more information on Sephora or Mecca locations, visit our store locator page.
ORDERS AND PAYMENT
HOW CAN I CHECK MY ORDER?
You can view your order status on your Account page which is updated as soon as your payment is processed and when your order ships.
WHICH PAYMENT METHODS DO YOU ACCEPT?
For new customers, initial orders are processed via ACH or wire transfer. Once you’ve established a purchase history with us, we accept the following additional payment methods:
Credit Cards: American Express, Discover, Mastercard, and Visa Digital Wallets: PayPal, Apple Pay, and Cash App Pay (US only)
Installment Plans: Available through Afterpay (US, Canada, Australia, and New Zealand) and Clearpay (UK), subject to approval)
WHEN WILL MY CREDIT CARD BE CHARGED?
Your credit card will be charged as soon as your order is processed.
CAN I REMOVE A SAVED PAYMENT METHOD?
Yes, just select Manage Payment Methods in checkout. Next to a payment method, click Edit or Remove.
I CAN'T LOGIN/FORGOT MY PASSWORD!
No sweat, just select the prompt to reset it and save it for next time 🙂
WHY WAS MY ORDER CANCELLED?
As a new brand, we have a limited amount of inventory available for customers to purchase. To ensure access to our products, our fraud system may cancel orders from customers attempting to rapidly purchase within a short duration, to protect all parties. It’s in violation of our terms and conditions to create multiple accounts in order to place orders.
Rhode strives to protect its customers and the brand’s integrity by adhering to compliance standards, including our Terms of Service. Please visit this page to review our Terms of Service.
RETURNS AND REFUNDS
WHAT IS YOUR RETURN POLICY?
Contact us (please include your order number) within 30 days of receiving your order, and we’ll help you out ASAP with any returns and additional questions. For EU returns, submit your withdrawal request within 30 days of receiving your order.
If you placed an order through Sephora, please reach out to Sephora or visit Sephora.com for answers.
If you placed an order through MECCA, please reach out to MECCA or visit MECCA.com for answers.
Please note that we reserve the right to refuse or limit refunds if we determine our refund policy is being abused.
DO YOU OFFER INTERNATIONAL RETURNS?
All orders from rhodeskin.com are eligible for returns. To start the return process, contact us (please include your order number) within 30 days of receiving your order, and we’ll help you out ASAP with any returns and additional questions. For EU returns, submit your withdrawal request within 30 days of receiving your order. Note: original shipping charges are non-refundable with the exception of EU returns.
Please note: we are unable to cover the cost of return shipping for any EU, Australia, New Zealand, or Mexico orders currently. For EU returns, we may cover the cost of return shipping based on the return reason.
We cannot accept returns or offer refunds for any items delivered to a freight forwarder to international locations or shipment locations other than our approved list of destinations (USA, Canada, Mexico, the UK and the countries in Europe we ship to directly).
CAN I CANCEL OR CHANGE AN ORDER?
Our fulfillment center begins processing orders quickly so we aren’t able to accommodate changes to most orders. Please contact us immediately with your order info and we will do our best to address your cancellation request, but cannot guarantee any changes can be made after an order is placed. For orders shipping to the EU, please submit your cancellation request through our withdrawal request form.
During times of high order volume we are unable to cancel or edit orders. We are not responsible for any address errors or order delays after your package leaves our facility.
CONTACT US
HOW CAN I CONTACT THE RHODE TEAM?
Feel free to reach out to us at any time—we’re here for questions, product recommendations, and feedback. Just send us a note through our contact form.
Our customer service team is available via email Monday-Friday, 9am-5pm PST excluding holidays. We will respond to your inquiry within 2 business days. Please refrain from sending additional emails on your current thread, as this will result in your message being sent to the back of the queue.